Reputation Management

Handling your business’s online reputation can be very tricky at times. Just a single bad blog post or review showing up on the first page of Google results for your name or your business name can drastically hurt your business, with a recent study documenting that 80% of people will avoid a business altogether after encountering such negative reviews.

Let’s face it, even with great customer service, you are still going to encounter the occasional unhappy customer. But the good news is that there is no reason to let a single bad posting on RipoffReport.com, PissedConsumer.com, or similar sites ruin your business. We can help.

Reputation Management Pricing

Our reputation management services can boost positive mentions of your business while burying the negative pages far down in the search results. The services we provide are customized to your specific situation and can include:

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• Advanced SEO techniques to promote positive content
• Reactivating stale social accounts with fresh, positive content
• Implementing a system to encourage more positive reviews
• Develop a system to respond to unhappy customers online

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• Creating additional positive content about your business
• Creating new social accounts that you control
• Promoting preexisting positive content
• Identifying additional positive content that you control

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Don’t leave your reputation in the hands of a few disgruntled past customers, or even unscrupulous competitors who leave bad feedback on popular review sites like Google Places, Yelp!, CitySearch, and InsiderPages. A single nasty review on a consumer complaint site like RipoffReport.com or PissedConsumer.com showing up on the first page of the search results for your name or business name can ruin your business. Don’t let this happen to you.

It is shown time and time again that reviews are single most powerful deciding factor for consumers. In fact, 70% of consumers consult product reviews or consumer ratings before buying. Amazon became an online pioneer with its review system and it’s no surprise that buyers have been conditioned to gravitate towards five star ratings and positive customer reviews.

You Need Reputation Management If You:

[one_fourth][dropcap type=”3″]1[/dropcap]Are being attacked unfairly or are a victim of a smear campaign perpetrated by one or more disgruntled individuals[/one_fourth]

[one_fourth][dropcap type=”3″]2[/dropcap]Have been wrongly accused and need to respond appropriately without further endangering your position[/one_fourth]

[one_fourth][dropcap type=”3″]3[/dropcap]Have outdated information about yourself or your business online which is confusing to your potential customers[/one_fourth]

[one_fourth_last][dropcap type=”3″]4[/dropcap]Have been confused with someone else with a similar first and last name or business name[/one_fourth_last]

Fair Representation of Your Business Online

Every business should be given the opportunity to be fairly represented online. Your customers are entitled to form an opinion and make a decision based on consumer reviews and star ratings, and we encourage that. However, If you aren’t taking an active role in your online reputation, you could be suffering unnecessarily. We help businesses by implementing powerful, comprehensive strategies that give you back your hard-earned reputation.

The methods we use, while very effective, are also ethical and entirely legal. Unfortunately, there are a number of large companies out there promoting very problematic approaches to reputation management, including posting fake reviews and posting customer reviews online for them. Both these methods are illegal and can get you in a good deal of trouble. By focusing exclusively on ethical methods, we help you avoid legal troubles while dramatically improving your business’s  online reputation.

How Low Star Ratings Kill Your Business

Now that Google displays star ratings right in the search results, consumers make snap decisions before they even open your website. For better or worse, Google displays your star rating from Google Places, Yelp! and a host of other review sites right in the search results. This can work two ways, 4 and 5 star ratings can encourage people to act right away. On the other hand, 2 or 3 stars and you’re sunk. Often, businesses are unaware of how just one or two bad reviews can lead to those low star ratings right on the Google search result page for their business name.

What to Do When You Get Slammed on Consumer Complaint Sites

The worst thing you can do when you someone writes a damning review of your business is to immediately engage them. Your response will only encourage Google to spider the page, which can result it that page sticking in the results more tenaciously than it would have had you done nothing. In specific cases it may be OK to respond on the website, but as a rule if someone has gone to the trouble to write you up, they won’t be inclined to remove the review after you respond.

Getting Bad Reviews Removed from the Internet

Forget it. Regardless of whether the review you’d like to have removed is on a review site, Google, a consumer complaint site, or a privately owned blog, your chances of having it removed are slim to none. Unfortunately, the laws regarding content posted by a third party allow entities like RipoffReport.com, Yelp, and Google to deny ownership and refuse removal. You can submit a request to Google to have content removed, but unless the content is defamatory, outside of Googles’ terms of service, or you’ve been confused with another business, it probably won’t work. Hiring a lawyer to do battle on your behalf will only eat up that college fund you’ve been putting away for junior.

What’s required in order to “get bad review removed from the Internet” is a change in the way you think about the problem. Rather than going to war with your haters, let us help you make them irrelevant by pushing them down in the search results. Once they are pushed on to page 2 or 3 (or beyond), the majority of people who check you out online will find positive new content and benign social accounts that you control.

Need More Positive Reviews and a Higher Star Rating?

We can help you get more good reviews and mitigate the bad ones by activating your customer base. There are no tricks or cheats when it comes to getting more good reviews. However, it is possible to get more good reviews by implementing some proven strategies. Getting more good reviews will bump up your star rating, and before you know it, you can say goodbye to that pesky 2 or 3 star rating that has been driving potential new customers away. We have excellent strategies to get your review listings in good standing so new prospects are motivated to call.

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Complete our simple quote request form and we will get back to you with a reputation analysis, cost estimate, and timeline for you to start seeing results.

Reputation Management isn’t for everyone. After we perform an analysis of your profiles on popular reviews sites, consumer complaint sites, and in the search results, we will let you know if Reputation Management is the best option for you. We only partner with businesses that we’re sure we can make a big difference for, and we will never recommend a service that doesn’t have potential to get you substantial ROI.

Prefer the phone? Call us at (310) 736 1704 and speak with with a Reputation Management specialist now. We accept calls from 10am-6pm, Mon-Fri PST.

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